Last Updated: October 29, 2025
1. Our Commitment
At Eco Diversified International, we are committed to delivering high-quality training, consultancy, and capacity development services. Your satisfaction is important to us.
2. Refund Eligibility
You may be eligible for a refund under the following circumstances:
2.1 Service Dissatisfaction
If you are not satisfied with the service provided, you may request a refund by contacting us within 7 days of service completion.
2.2 Service Defects
If there is a defect or failure in service delivery that is attributable to Eco Diversified International, you may request a full refund.
2.3 Cancellation by Us
If we cancel a scheduled service for any reason, you will receive a full refund of any payments made.
3. Non-Refundable Circumstances
Refunds will not be provided in the following cases:
- Failure to attend scheduled sessions without prior notice
- Client-initiated cancellations less than 48 hours before scheduled service delivery
- Partial completion of services where the client chooses to discontinue
- Dissatisfaction due to the client’s failure to implement recommendations or participate actively
4. Refund Process
4.1 How to Request a Refund
To request a refund:
- Send an email to support@ecodiversifiednetwork.org
- Include your name, service details, payment reference, and reason for refund request
- Provide any supporting documentation if applicable
4.2 Review Process
- We will review your refund request within 5-7 business days
- You will receive an email notification regarding the approval or denial of your request
- If additional information is needed, we will contact you
4.3 Refund Timeline
- Approved refunds will be processed within 2-3 weeks from the date of approval
- Refunds will be issued to the original payment method used
- You will receive confirmation once the refund has been processed
5. Partial Refunds
In some cases, we may offer partial refunds based on:
- Percentage of service completed
- Nature of the service defect or issue
- Specific circumstances of the case
6. Future Services
Currently, all our services are eligible for refund consideration. Should we introduce non-refundable services in the future, this will be clearly communicated at the point of purchase.
7. Payment Processing Fees
Please note that payment processing fees charged by third-party payment providers (including Flutterwave) are non-refundable and may be deducted from your refund amount.
8. Contact Us
For refund inquiries, please contact: Email: support@ecodiversifiednetwork.org
We aim to respond to all refund requests within 5-7 business days.